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revine la Bucuresti

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Ron Kaufman, autoritatea mondiala in Servicii Superioare, revine la Bucuresti

Liliana Kipper

Kaufman: “Marketing-ul devine responsabil de calitatea serviciilor, mai mult decat operationalul si customer relations” · Preferintele clientilor romani se rafineaza mai repede decat ritmul de crestere a calitatii serviciilor ·…

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